policies

RETURNS

Painted Lady is unable to accept any returns or exchanges at this time. We hope to be able to as our business grows. As of now, all sales are final.

DAMAGES AND ORDER ISSUES

Please inspect your order upon delivery and contact us ASAP if an item is damaged, defective, or grossly misrepresented so that we can evaluate the issue and make it right.

SHIPPING AND HANDLING

All orders ship USPS Ground, you will receive a shipping confirmation email with your tracking number. Currently, we only ship to addresses within the U.S.

For made-to-order styles, expect your order to ship out within 1-2 weeks, depending on demand at the time. Ready-to-ship items typically ship out within 1-3 days.

Once your order is shipped and with USPS, we have no control over what happens to your package, Painted Lady is not responsible for lost or stolen packages. We recommend contacting USPS directly if you believe your package to be lost or stolen. Please contact us ASAP if your address needs to be corrected.